SHIPPING POLICY

Last updated: September 10, 2026

Digital Delivery

Digital books, wallpapers, and other downloadable products do not require physical shipping.

Download access is generally provided after successful payment through the order-confirmation page, email, or another delivery method described during checkout. Check your spam or promotions folder if the delivery email does not appear.

If you cannot access your files, contact thestashworld@gmail.com with your order number.

Physical-Order Processing

Physical products from The Stash may be produced or fulfilled after an order is placed.

Standard made-to-order products generally require approximately two to five business days for processing before shipment. Processing does not include weekends, holidays, or carrier transit time.

Preorders, limited drops, and special releases may require additional time. If a product is offered as a preorder, the dispatch estimate displayed on its product page, at checkout, or in the associated order update applies.

Estimated Delivery

After dispatch, estimated delivery is:

United States: approximately 5–15 business days
International destinations: approximately 10–30 business days

These are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather, holidays, remote destinations, and other circumstances outside our reasonable control may extend delivery time.

Shipping Charges

Available shipping methods and charges are calculated and displayed during checkout based on the destination and items ordered.

Tracking

When tracking is available, it will be sent to the email address provided during checkout. Tracking information may require additional time to update after a label is created.

International Orders

International customers are responsible for customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country unless checkout expressly states otherwise.

The Stash cannot control customs processing or guarantee that an international shipment will arrive without additional charges.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact thestashworld@gmail.com immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs before it can be sent again.

Lost, Delayed, or Delivered Packages

If tracking has not updated for an extended period or a package appears lost, contact thestashworld@gmail.com so we can investigate with the carrier.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, ask household members or neighbors, and contact the carrier. You should also notify The Stash so the situation can be reviewed.

Orders may arrive in separate packages when products are fulfilled from different locations.