RETURN AND REFUND POLICY

Last updated: September 10, 2026

Thank you for collecting from The Stash. This policy applies to purchases made through thestash.world.

Digital Products

Digital books, wallpapers, downloads, and other digital products are delivered electronically. Because customers receive immediate access to these products, all digital-product sales are final and cannot be returned or exchanged after access has been provided, except where required by applicable law.

If you receive the wrong file, a corrupted file, a duplicate charge, or cannot access your purchase, email thestashworld@gmail.com within seven days of purchase. Include your order number and a description of the issue so we can provide a replacement file or another appropriate resolution.

By purchasing a digital product, you request immediate delivery of the digital content. Where permitted by law, you acknowledge that your cancellation or withdrawal right may end once access to the digital product has been provided.

Physical Products

You may request a return of an eligible physical product within 14 days after delivery.

To qualify for a return, the product must be unworn, unwashed, unused, and returned in its original condition with any original packaging or tags. Items showing wear, washing, damage, odors, alterations, or signs of use may not qualify for a refund.

To begin a return, email thestashworld@gmail.com with your order number and reason for the return. Do not mail a product back without receiving return instructions first. Unauthorized returns may not be accepted.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless required by law or the return resulted from our error. The Stash does not charge a restocking fee.

We do not currently process direct exchanges. If you need another color or size, request a return for the eligible item and place a new order.

Damaged, Defective, or Incorrect Products

Inspect your order after delivery. If your product arrives damaged, materially defective, misprinted, or different from what you ordered, contact thestashworld@gmail.com within seven days of delivery.

Include your order number and clear photographs showing the product, the issue, and the shipping packaging. After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution.

Minor differences in screen color, print placement, or appearance that naturally occur during production are not necessarily defects. This does not affect claims involving material production errors or your rights under applicable law.

Cancellations and Order Changes

Contact us immediately if you need to cancel or change a physical order. Because physical products may enter production shortly after purchase, cancellation or modification cannot be guaranteed once production or fulfillment has begun.

Digital orders cannot be canceled after access has been delivered.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, contact thestashworld@gmail.com.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.